CORPORATE EMPLOYMENT

Epiphany Dermatology (Austin TX 7/24-present
SENIOR DIRECTOR OF INFORMATION TECHNOLOGY
Responsible for managing the overall IT environment including support for the IT help desk and security service providers, updating documentation for asset acquisition, technical support to all the IT systems at multiple
clinic locations and users in the corporate office.
Lead entire IT team, developing innovative troubleshooting methods to reduce downtime, oversee implementation and usage of IT computer systems, supporting hardware and software deployment for new clinics, administration and maintenance, updates, and optimization of the IT infrastructure and systems. Collaborating and assisting the with the day-to-day operations of user accounts for all programs and services, technology asset management and involvement with acquisitions in office space setup.

Sunbelt Solomon (Temple TX 3/20-7/24)
DIRECTOR OF INFORMATION TECHNOLOGY
Enterprise Applications & Data (6/21-7/24)
Lead the organization’s enterprise applications and analytics platforms, team, standards, and strategy. Responsible for enabling our fact-based, data-driven culture by implementing a business intelligence strategy, operating platform, and supporting internal data consumption. Oversee & coordinates the overall architecture, design, development, and maintenance of the organization’s applications and data systems. Partner with business line leadership and decision-makers to better understand their operation, relevant KPIs and lead the development of presentation-layer analytics services to drive optimization across performance impacting business processes and execution.

Operations (3/20-5/21)
Responsible for the enterprise infrastructure technology roadmap, solution architecture, operations, and governance across the organization. Oversaw the infrastructure and operations team responsible for networking, compute and storage systems (server hardware/software, virtualization, cloud, and data center), voice/video conferencing platforms, desktop engineering, and service management.

• Member of the Senior Leadership Team, contributing to the development and execution of our corporate strategy and integration of IT systems.
• Led efforts on migrating infrastructure, and enterprise applications including ERP systems as the result of corporate mergers and acquisitions.
• Developed and deployed a Manufacturing Operations Management system to modernize workforce and labor tracking, resulting in six-figure savings for the company.
• Member (VP) of inaugural wellness committee, formed to help establish a corporate-wide wellness program and enhance our corporate culture.
• Led multiple transformational projects comprised of cross-functional teams from the enterprise. Examples include digitizing load sheets, developing a FasTrack Repair process, and leading an internal Kaizen event to bring improvements to the receiving process.

Kennedy Lenart Spraggins, LLP (Austin TX 9/19-3/20)
IT CONSULTANT
Contracted to lead the firm in migrating core business functionality into a new Intellectual Property Management system. Built process flows to align with business needs, managed data integrity during the migration, and provided end-user training and support.

360 Mortgage Group (Austin TX 9/12-9/19)
VICE PRESIDENT – INFORMATION TECHNOLOGY SYSTEMS
Manage all IT systems for the company. Sit on the executive board to incorporate IT into overall company strategy. Direct IT Security Committee and resulting projects to adhere to local compliance and federal regulations. Collaborate with department heads on new business projects to facilitate IT and facility needs.

• Architected moving on-premise systems to offsite co-lo private cloud infrastructure.
• Oversaw expansion that doubled physical office space.
• Developed inclusive corporate policies (AUP, IT Security, Visitor Access, DR/BCP).
• Created IT Security end-user training program through Lunch & Learns, corporate bulletins, etc.
• Helped lead initiative to expand into loan servicing, building new infrastructure, DR/BCP strategies, and physical space.

Cintra US / Ferrovial Systems (Austin TX 10/11-9/12)
IT SERVICES COORDINATOR
Responsible for IT Services and operations at the nine US offices under Ferrovial Systems. Oversight of contracted and managed services at each location as well as coordinating the IT Technicians. Managed LAN/WAN and infrastructure upgrade projects to encompass global IT strategy. Coordinated with the global IT Ops team to develop an implementation strategy and perform upgrades for US offices.

• Oversaw migration of corporate systems from legacy XP to Windows 7 (first corporate office completed).
• Built rapport with users and decision makers at remote offices to facilitate global IT strategy.
• Streamlined helpdesk procedures to reduce cost, provide more coverage, and ease end-user frustrations.
• Oversaw design and project planning of new offices; as well as the relocation of IT Systems.

Lightspeed Systems (Austin TX 3/08-6/11)
REGIONAL SALES MANAGER (12/10-6/11)
Managed assigned sales engineers, resellers, prospects, and customers in Texas K-12 market. Submitted proposals for new prospects as well as customer renewals. Made technical presentations demonstrating how a product will meet client needs via lunch & learn meetings, onsite engagements, and tradeshow sessions.

• Reduced customer churn rate by re-engaging customers and resolving technical questions.
• Collaborated with marketing team to design innovative strategies for reaching prospects.
• Procured new accounts by assessing customers’ needs, building relationships & exceeding expectations.

SALES ENGINEER (3/08-12/10)
Supported assigned sales manager, resellers, prospects, and customers with all technical aspects of products, network configurations, installations, and ongoing technical support. Delivered pre-sales technical assistance and product education and interpreted customers’ technical requirements. Made presentations and demonstrated how the product would meet client needs by designing proof-of-concept and evaluation implementations.

• Pivotal role in assisting RSM in achieving yearly sales goal in 2008, 2009 & 2010.
• Achieved high success with delivering tailored solutions to prospects after the discovery of needs.
• Instructed large groups of customers for certification training on numerous occasions.

Denton Independent School District (Denton TX 9/05-3/08)
NETWORK MANAGER
Led team of network engineers, programmers, and student interns. Oversaw network operations center (170+ servers, 1,000+ switches) and network infrastructure including all fiber, copper, and wireless connections. Designed and maintained Active Directory and Exchange infrastructures. Managed software distribution and patch management to all computer systems. Monitored and maintained desktop security including anti-virus, anti-spam, content filtering, and hacking.

• Advised and directed $30 million of bond funds for technology replacements, upgrades, and new projects.
• Supervised expansion of network to 5 new physical locations and renovation of several other facilities.
• Implemented complete infrastructure migration from Novell to Microsoft Active Directory & Exchange.

Lewisville Independent School District (Lewisville TX 12/03-9/05)
COMPUTER SYSTEMS TECHNICIAN II
Maintained usability of desktop and laptops across 56 physical locations via hardware/software troubleshooting, repair, and upgrades. Interacted with end-users to assess needs and resolve issues.

• Expedited hardware upgrades and patch management during summer breaks.
• Assisted in the expansion and relocation of network data center to a new facility.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Master of Business Administration (MBA) – Abilene Christian University
Business Analytics Concentration
Alpha Chi Honor Society, Beta Gamma Sigma Honor Society

Bachelor of Science (BS) – DeVry University
Technical Management Concentration

Associate of Applied Science (AAS) – ITT Technical Insitute
Computer Network Systems Concentration

Certified Associate in Project Management (CAPM) – Project Management Institute